Refund and Returns Policy

Ekopter.com Refund and Returns Policy

At Ekopter.com (hereinafter referred to as “Ekopter”), we strive to provide our customers with high-quality products while maintaining excellent customer service standards. However we understand that sometimes you may need return your purchase due various reasons.

Scope

This Refund & Returns Policy applies only when you purchase products from Ekopter.com. If you purchase products from any other source, this policy does not apply.

Eligibility

To be eligible for a return or refund under this policy:

You must have purchased the product directly from Ekopter.com within thirty (30) days from date you received your order.
You must provide proof-of-purchase (order number).
You must return the product(s) within thirty (30) days after receiving your order.

Reasons for Return

You can return your purchase if:

You received an incorrect item(s).
The item(s) you received was damaged during shipping.
The item(s) does not match the description provided on our website.
You simply changed your mind about your purchase.
You received an item(s) that was defective upon arrival.

Refund Process

To initiate a refund:

1. Please contact our customer service team via email at [email protected]. Please provide your order number along with your reason for return.

2. Our customer service team will provide you with instructions on how return your purchase.

3. Once we receive your returned item(s), we will inspect them for damage or defects.

4. If your return meets our return policy requirements we will issue refund back into your original payment method within five(5) business days after receiving your returned item(s).

Refund Amount

We will refund your original purchase price minus any shipping costs incurred during delivery.

Refund Timing

Refunds will be processed within five(5) business days after receiving your returned item(s). Refunds will be issued back into your original payment method within five(5) business days after processing.

Return Shipping

You will be responsible for return shipping costs unless you received an incorrect item(s) or the item(s) was damaged during shipping.

Return Address

Please return your item(s) back using this address:

Ekopter.com

Return Tracking

Please keep track your return shipment using your tracking number provided by your shipping carrier.

Refund Exceptions

We reserve right refuse refund if:

You return item(s) after thirty(30) days from date you received your order.
You return item(s) without proof-of-purchase.
You return item(s) without following our return instructions.
You return item(s) that have been damaged or altered after delivery.

Warranty Information

Ekopter.com provides warranty on all products sold through our website unless otherwise stated. For more information about our warranty policy please visit our Warranty Page.